Shipping Policy

At TechPedia.pk, we want your order to reach you quickly, safely, and exactly as expected. This Shipping Policy explains how we process, dispatch, and deliver your orders across Pakistan, so you know what to expect at every stage.

If you have any questions about your shipment or delivery, our support team is available on WhatsApp at +92 330 6119666.

Order Processing

Once your order is placed and confirmed through our confirmation process, our team begins preparing it for dispatch.

– Orders are processed within 24 hours of confirmation.
– We process and dispatch orders Monday to Saturday, excluding public holidays.
– Orders placed outside business hours or on Sundays and public holidays will be processed on the next business day.

Before dispatch, our stock team verifies the order and product details. This helps ensure that the correct, sealed, and genuine product is sent to you.

Delivery Timeframe

We aim to deliver your order as quickly as possible.

– Karachi: 1–2 business days
– Major cities: 2–3 business days
– Other serviceable areas: 3 to 5 days

Please note that delivery timeframes are estimates provided by our courier partners. Delays may occur during peak seasons, public holidays, adverse weather conditions, or due to other circumstances beyond our control.

Our Courier Partners

We work with established courier networks to help ensure your order reaches you safely and efficiently.

Our courier partners may include:

– Leopards Courier
– M&P
– PostEx
– TCS

We select the most suitable courier for your location and order type at the time of dispatch.

Shipping Charges

We offer free shipping on prepaid orders made through:

– JazzCash
– Easypaisa
– Bank Transfer

Prepaid orders are also exempt from the government tax applicable to COD transactions.

Cash on Delivery Orders

For Cash on Delivery orders, standard shipping charges apply along with the applicable 4% government tax on COD transactions.

We encourage prepaid payment because it can reduce your overall order cost and may allow for faster processing since payment is confirmed in advance.

Cash on Delivery (COD)

TechPedia.pk offers Cash on Delivery across Pakistan, subject to courier coverage and availability in your area.

With COD, you pay the courier at the time your order is delivered.

Important COD Information

– A 4% government tax applies to COD transactions
– This tax is a regulatory requirement and is not a fee charged by TechPedia.pk.
– Please keep the required amount ready when the courier arrives to help avoid delivery delays.
– COD availability depends on your location and courier coverage.
– Some remote locations may only be eligible for prepaid orders.
– For certain cities or locations, a small advance payment may be required to confirm a COD order.

Delivery Coverage

We deliver orders nationwide across Pakistan, including major cities and towns covered by our courier partners. We currently do not deliver to:

– Gilgit-Baltistan (GB)
– FATA / Tribal Areas
– Remote villages or locations without reliable courier access

If you are unsure whether delivery is available to your exact location, contact us on WhatsApp before placing your order. Our team can confirm the availability for you.

Order Tracking

Once your order has been dispatched, you will receive your tracking number via WhatsApp.

You can use the tracking number on the relevant courier's website to check the current status and progress of your shipment.

If you have not received your tracking number within 24 hours of your expected dispatch date, please contact us on WhatsApp at 0330 6119666.

Failed Delivery Attempts

If you are unavailable when the courier attempts delivery, the courier may contact you using the phone number provided with your order. Depending on the courier's procedure, another delivery attempt or rescheduling may be arranged.

To help avoid failed deliveries:

– Make sure your phone number is correct and reachable.
– Provide a complete and accurate delivery address.
– Keep your phone available around your expected delivery date.
– If you know you will be unavailable, contact us in advance so we can help coordinate with the courier

If an order is returned to TechPedia.pk because of multiple failed delivery attempts, an incorrect address, or other issues caused by the customer, additional re-shipping charges may apply.

Damaged or Lost Parcels

We carefully pack orders before handing them over to our courier partners. However, parcels can occasionally be damaged during transportation.

If your parcel arrives visibly damaged or the packaging appears severely compromised:

– Do not accept the parcel if the damage is severe or the seal appears broken.
– Take clear photos or a video of the damaged packaging immediately.
–Contact us on WhatsApp as soon as possible and share the photos or video with our team.

Lost Parcels

If your tracking information shows that a parcel has been delivered but you have not received it, contact us immediately.
We will coordinate with the courier and raise a claim where applicable to help investigate and resolve the issue.
We will make every reasonable effort to assist you in resolving damaged or lost shipment cases as quickly as possible.

Important Notes

– Orders are not processed on Sundays or public holidays.
– Delivery timeframes are estimates, not guaranteed delivery dates.
– Delays may occur due to courier operations, weather conditions, public holidays, peak-season demand, or regional circumstances outside our control.
– For bulk or corporate orders of 5 or more units, please contact us directly on WhatsApp for a customised delivery arrangement.
– International shipping is currently not available. TechPedia.pk currently ships within Pakistan only.
– Delivery and COD availability may vary depending on the customer's exact location and courier coverage.

Need Help With Your Shipment?

If you have questions about your order, delivery status, courier, or shipping availability, contact our team on WhatsApp at 0330 6119666. We'll be happy to help.